Faq Page

FAQ

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Experience the luxury of professional spa treatments in the comfort of your Dubai home. Our comprehensive FAQ addresses everything you need to know about booking, safety, and enjoying premium home spa services across Dubai.

We provide home spa services across all areas of Dubai including Downtown, Marina, JBR, Jumeirah, Business Bay, DIFC, Dubai Hills, Arabian Ranches, JVC, Sports City, and all Emirates Hills locations. Our professional therapists travel to your home, hotel, apartment, or office at your convenience.
For guaranteed availability, we recommend booking at least 4-8 hours in advance. However, we also offer same-day and last-minute booking services when therapists are available. Weekend and evening appointments are popular, so early booking is advised.
ur pricing varies by treatment type and duration. Massage services start from AED 170-250, with sessions ranging from 60-120 minutes. Couple spa packages cost between AED 500-800. Medical-grade facials start from AED 250, and comprehensive spa packages begin at AED 350. All prices include therapist travel and equipment.
Yes, we offer specialized prenatal massage services performed by certified therapists trained in pregnancy massage techniques. However, we require written physician consent and avoid certain treatments during the first trimester.
Yes, treatments cannot be performed if you have: fever/infection, recent surgery (within healing period), severe cardiovascular conditions, blood clots, severe hypertension, certain skin conditions, or are under influence of alcohol. Our therapists are trained to identify contraindications.
We offer flexible rescheduling with minimum 4-hour notice. Cancellations made less than 4 hours before appointment may incur charges. Our customer service team is available 24/7 to assist with booking changes.
Absolutely. We offer both male and female licensed therapists to ensure your complete comfort and cultural preferences. Please specify your preference when booking, especially for treatments like body massages and facials.
Yes, all our therapists hold valid Dubai Health Authority (DHA) licenses and have minimum 2 years professional experience. Each therapist undergoes thorough background verification and maintains current Occupational Health Cards (OHC) as required by Dubai Municipality.
We adhere to strict Dubai Municipality health standards including: use of disposable bed sheets and towels for each client, sterilized equipment with hospital-grade disinfectants, therapist hand sanitization before/after each session, and DHA/MOH-approved products only.
Yes, our therapists arrive fully equipped with portable massage tables/mats, premium oils, fresh towels, disposable materials, speakers, and all treatment essentials. You simply need to provide a quiet, comfortable space.
During consultation, please inform our therapist about any medical conditions, medications, allergies, recent surgeries, or pregnancy. We customize treatments accordingly and use only approved, hypoallergenic products. For certain conditions, medical clearance may be required.
Absolutely! You can choose massage pressure (light, medium, firm), select aromatherapy oils, specify focus areas, choose background music, and combine multiple treatments. We also offer customized packages for special occasions.
Yes, we provide romantic couple spa packages with two therapists working simultaneously, group sessions for friends/family, and corporate wellness programs. Advance booking required for multiple therapist assignments.

Still have you any problem for solutions?

Can’t find the answer you’re looking for? Our expert wellness consultants are available 24/7 to provide personalized guidance about our home spa services, treatment recommendations, and booking assistance.

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